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Cookie Policy

This policy was last updated on 14 November 2024.

  1. INTRODUCTION

    1. This Cookie Policy aims to give you information about the cookies and other similar technologies we use on our website, www.osw.energy, including subdomains of our website:

      1. https://osw.energy/au/;
      2. https://www.greendeal.com.au/;
      3. https://greensketch.com.au/;
      4. https://osw.energy/nl/;
      5. https://osw.energy/pl/;
      6. https://osw.energy/it/;
      7. https://osw.energy/fr/;
      8. https://osw.energy/de/; and
      9. https://osw.energy/us/

      (“Website(s)”).

    2. Our Website uses cookies and similar technologies (including tracking pixels, web beacons and tags) to, for example, distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

    3. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

  2. TYPES OF COOKIES

    1. Cookies can be placed by our Websites (“1st Party Cookies”) or by our service providers or third party business partners (“3rd Party Cookies”) to help us better manage content on our Websites and track our marketing efforts. We may, from time to time, use the following cookies:

      1. Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
      2. Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This allows us to carry out research and statistical analysis which helps us improve our content and the way our Website works, for example, by ensuring that users are finding what they are looking for easily and making your online experience more efficient and enjoyable.
      3. Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences.
      4. Targeting or advertising cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and any advertising that we may display on it more relevant to your interests. They may be 1st Party Cookies or 3rd Party Cookies placed by us, by our service providers on our behalf, or by third party business partners with our permission.

    2. How long a cookie will stay on a browsing device depends on whether it is a “persistent cookie” or “session cookie” as defined below. Details of “persistent” and “session” cookies set on our Websites are available in the table below.

      1. persistent cookies: “persistent” or “permanent” cookies remain stored on your hard drive until they expire or are deleted by you. we use persistent cookies to remember you, so you don’t have to log in every time you use our services. persistent cookies also enable us to track and target the interests of our users to enhance the experience on our services.
      2. session cookies: session cookies are temporary and deleted from your machine when your web browser closes. we use session cookies to recognize you as you navigate between pages during a single browser session and allow you to use the services most efficiently. for example, session cookies enable a website to remember that a user has placed items in an online shopping basket.

    3. You can find out more information about the cookies and similar technologies we currently use or will use from time to time, and the purposes for which we use them in the table below:

      4. Cookie namePurposeCookie expirationMore information
      LocaleFunctional14 days durationFacebook sets this cookie to enhance the user’s browsing experience on the website, and to provide the user with relevant advertising while using Facebook’s social media platforms.
      _osw_sessionOther14 days durationNo description.
      YSCTargetingSession durationYSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
      VISITOR_INFO1_LIVETargeting5 months, 27 daysA cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
      DEVICE_INFOOther5 months 27 daysNo description.
      _gcl_auAnalytics3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
      test_cookieTargeting15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user’s browser supports cookies.
      UserMatchHistoryFunctional1 monthLinkedIn sets this cookie for LinkedIn Ads ID syncing.
      AnalyticsSyncHistoryAnalytics1 monthLinkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
      LangFunctionalSession durationLinkedIn sets this cookie to remember a user’s language setting.
      bcookieFunctional1 yearLinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
      LidcFunctional1 dayLinkedIn sets the lidc cookie to facilitate data center selection.
      _ga_SL4Z1NF9PXAnalytics2 yearsThis cookie is installed by Google Analytics.
      _gaAnalytics2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
      ln_orOther1 dayNo description.
      langFunctionalSession durationLinkedIn sets this cookie to remember a user's language setting.
      bscookieFunctional1 yearLinkedIn sets this cookie to store performed actions on the website.
      li_gcFunctional5 months, 27 daysLinkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
      _hjSession_*Other30 minutesNo description.
      _hjIncludedInPageviewSampleAnalytics2 minutesHotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.
      _hjAbsoluteSessionInProgressAnalytics30 minutesHotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
      _fbpTargeting3 monthsThis cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
      AWSALBCORSNecessary7 daysThis cookie is managed by Amazon Web Services and is used for load balancing.
      CONSENTAnalytics2 yearsYouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
      _hjFirstSeenAnalytics30 minutesHotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
      osw_authNecessary14 daysNo description.

    4. Other Tracking Technologies: In addition to cookies, we may use other automatic data collection technologies that work similarly to cookie, such as internet tags, web beacons (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) that can be used to collect data as you navigate through and interact with the Services:

      1. Web beacons: These are tiny graphics (sometimes called “clear GIFs” or “web pixels”) with unique identifiers that are used to understand browsing activity. In contrast to cookies, which are stored on a user’s device, web beacons are rendered invisible on web pages when you open a page.
      2. Social Widgets: These are buttons or icons provided by third-party social media platforms that allow you to interact with social media services when you view a webpage or mobile app screen. These social widgets may collect browsing data, which may be received by the third party that provided the widget and are controlled by third parties.
      3. UTM Codes: These are strings that can appear in a URL (the “Uniform Resource Locator”, which is typically the http or https address entered into a webpage) when you move from one web page or website to another. The string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.

    5. Please note third parties may also use cookies on our Website, over which we have no control. Such third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These 3rd Party Cookies are likely to be analytical cookies, performance cookies, or targeting cookies. 3rd Party Cookies may also be used to enable analytics or advertising functionality that enables more customized services and advertising.

      Further information about these third parties is set out in the table above.

  3. WHAT WE COLLECT USING COOKIES AND HOW WE USE YOUR INFORMATION?

    We, our service providers, and/or our business partners use cookies to collection information and for many purposes, such as:

    1. We may use cookies to automatically collect specific pages and areas that you navigate our Websites and how you interact with and use our email communications, including information regarding your internet-connected device being used to access our Websites, how long you view each page, and the time and date you access, among others.

    2. We may use cookies to identify the general physical location of your computer or device using your IP address, in order to understand from what geographic locations our visitors come and to tailor our services to meet your needs (e.g., if a visitor is from California, we may use geolocation information to ensure our California team responds to such visitor).

    3. We may use cookies to enable features and remembering your preferences, such as your username, language, region, text size, fonts and other parts of web pages that you can customize.

    4. We may use cookies provide you with targeted advertising elsewhere online; by collection certain information, such as your visit to our Websites, the pages you have visited and the links you have followed.

    5. We may use cookies to allow content sharing with social media, gathering feedback in order to constantly improve our Websites and better serve our customers, among others.

  4. CHANGING YOUR COOKIE SETTINGS

    1. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. You can also set your cookie preferences directly via the Website. However, please note that disabling or refusing cookies may affect the functionality and features of our Website.

    2. For information about how to manage your cookie settings generally through your browser, the following links may be useful. PLEASE NOTE: these third party links are provided for your convenience, and we may not actively monitor the content of these links.

      1. Internet Explorer – https://support.microsoft.com/en-us/topic/description-of-cookies-ad01aa7e-66c9-8ab2-7898-6652c100999d
      2. Google Chrome - https://support.google.com/chrome/answer/95647?hl=en
      3. Safari (computer) - https://support.apple.com/en-gb/guide/safari/sfri11471/mac
      4. Safari (mobile) - https://support.apple.com/en-us/HT201265
      5. Firefox - https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
      6. Microsoft Edge - https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
      7. Adobe Flash Cookie - https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html

    3. You may learn more about internet advertising practices and related consumer resources, and opt out from targeted advertising at https://youradchoices.com/control/, https://optout.networkadvertising.org/?c=1, and https://youronlinechoices.eu/. PLEASE NOTE: We do not operate or control these third party Services, and there may be additional ways for you to opt out of online advertising. By opting out, you will continue to see ads, but ads may not be as relevant to your interests.

  5. CONTACT US

    1. We may need to update our Cookie Policy from time to time and so would encourage you to review our cookie policy periodically whenever you visit our Websites.

    2. One Stop Warehouse Pty Ltd

      privacy@osw.energy

      55 Rai Drive, Crestmead, QLD 4132, Australia

      (07) 33871888